Strategic AI Customer Success Lead

Anthropic; New York (NY); Hybrid; USD 265,000 - 320,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Equity donation matching (optional)

Generous vacation and parental leave

Flexible working hours

Lovely office space

Job summary

Anthropic, a leading AI safety and research company, seeks a Customer Success Manager for Strategic Tech Customers. You’ll partner with global technology leaders to deploy Claude capabilities—API, Claude Code, and Cowork—and serve as their trusted advisor across business objectives and technical needs.

You’ll work with cross-functional teams to tailor success plans, drive change management, and expand usage, maximizing value from investment.

Qualifications

• 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting.
• Experience working with F500 technology companies, SaaS platforms, or digital-first businesses at the exec level.
• Ability to lead organization-wide change or adoption programs with C-suite sponsorship.
• Technical fluency to explain AI/ML concepts, API integrations, and software implementation patterns to diverse stakeholders.

Responsibilities

• Build and nurture strategic relationships with key customer decision makers.
• Own customer operations across the lifecycle with structured assessment and Executive Business Reviews.
• Guide customers in Claude products and best practices across API, Claude Code, and Cowork.
• Develop ROI hypotheses and quantify outcomes to justify continued investment.
• Drive adoption and expansion by identifying optimization opportunities across Claude surface areas.

Skills

Customer Success

Technical Account Management

Solutions Engineering

Strategy Consulting

AI/ML concepts

API integrations

Education

Bachelor’s degree or equivalent

Tools

Claude API

Claude Code

Cowork

Job description

Anthropic, a leading AI safety and research company, seeks a Customer Success Manager for Strategic Tech Customers. You’ll partner with global technology leaders to deploy Claude capabilities—API, Claude Code, and Cowork—and serve as their trusted advisor across business objectives and technical needs.

You’ll work with cross-functional teams to tailor success plans, drive change management, and expand usage, maximizing value from investment.