Enterprise AI Success Manager: Strategic Advisor

Anthropic; San Francisco, New York (CA, NY); Vor Ort; USD 152.000 - 200.000; Vollzeit

Zusammenfassung

United States Digital Space LLC is seeking a Customer Success Manager for our Enterprise Tech segment. You will partner with global technology leaders to deploy Claude capabilities, align with business objectives, and drive adoption across multiple surfaces including API, Claude Code, and Cowork.

You will own account success from onboarding through expansion, develop ROI narratives, and collaborate with product teams to shape ongoing value for customers.

Qualifikationen

• 6+ years of experience in customer success, technical account management, solutions engineering, or strategy consulting.
• Experience working with Fortune 500 tech companies, SaaS platforms, or digital-first businesses at the executive level.
• Ability to lead organization-wide change or adoption programs across multiple functions and users.
• Technical fluency with AI/ML concepts, API integrations, and software implementation patterns.

Aufgaben

• Build trusting, strategic relationships with key customer decision makers in complex organizations.
• Own customer operations across the lifecycle and produce structured account plans and reviews.
• Become an expert in Claude products across API, Claude Code and Cowork to guide customers.
• Proactively drive consumption planning and quantify ROI to justify continued and expanded investment.
• Monitor usage and identify optimization opportunities across Claude surface areas to maximize value.

Kenntnisse

Customer success

Enterprise SaaS

Stakeholder management

AI concepts

Jobbeschreibung

United States Digital Space LLC is seeking a Customer Success Manager for our Enterprise Tech segment. You will partner with global technology leaders to deploy Claude capabilities, align with business objectives, and drive adoption across multiple surfaces including API, Claude Code, and Cowork.

You will own account success from onboarding through expansion, develop ROI narratives, and collaborate with product teams to shape ongoing value for customers.