Enterprise AI Success Manager

Anthropic; Boston, Washington (MA, District of Columbia); Hybrid; USD 200,000 - 320,000; Full time

Job summary

United States Digital Space LLC is seeking an Enterprise Customer Success Manager to drive AI adoption for a major account in the Tech segment. You will partner with the customer as a trusted advisor, guiding them through Claude capabilities—API, Claude Code, and Cowork—across their organization.

You’ll align business objectives with AI strategies, develop adoption plans, and shape ROI-focused outcomes. This role emphasizes scale, collaboration, and measurable impact across stakeholders.

Qualifications

• 8+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, and/or Strategy Consulting.
• Experience working with exec-level stakeholders in established tech companies – leading organization-wide adoption programs.
• Technical fluency with AI/ML concepts, the software development lifecycle (SDLC), and implementation patterns across diverse stakeholders.
• Proven ability to drive adoption and ROI, with experience using AI tools and workflows (e.g., Claude Code).

Responsibilities

• Build trusting, strategic relationships with key customer decision makers in complex, matrixed organizations; understand their business and objectives and identify opportunities for optimization and expansion
• Become an expert in the company's products across API, Claude Code and Cowork, understanding the technical nuances and best practices for each to guide customers to the right solutions
• Own the customer operations across their lifecycle, maintaining a structured operational assessment of the account (customer readiness, operational health, strategic alignment, enablement strategy, adoption intelligence) that grounds comprehensive account and success plans and Quarterly Business Reviews
• Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales/Product to discover new applications for Claude across different departments, teams, and workflows
• Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
• Leverage your deep knowledge of the customer to proactively drive consumption planning and the value story behind it, developing credible ROI hypotheses, and quantifying outcomes that build the case for continued and expanded investment
• Ruthlessly prioritize across the account's many business units and workstreams, building programmatic, repeatable motions

Skills

8+ years experience in CustomerSuccess

Executive engagement

AI/ML concepts

SDLC understanding

Change management

ROI analysis

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

Claude Code

Claude API

Job description

United States Digital Space LLC is seeking an Enterprise Customer Success Manager to drive AI adoption for a major account in the Tech segment. You will partner with the customer as a trusted advisor, guiding them through Claude capabilities—API, Claude Code, and Cowork—across their organization.

You’ll align business objectives with AI strategies, develop adoption plans, and shape ROI-focused outcomes. This role emphasizes scale, collaboration, and measurable impact across stakeholders.