Strategic AI Customer Success Lead

Harvey; United States; Remote; USD 125,000 - 145,000; Full time

Job summary

United States Digital Space LLC is seeking a Customer Success Manager to guide clients through their journey with the company, ensuring adoption and maximum value from our AI platform for law firms and in-house teams.

You will act as a trusted advisor, integrate the company into client workflows, and design scalable 1:many solutions for a broad mid-market customer base, handling 40+ accounts with a prescriptive, consultative approach.

Qualifications

• Experience in handling a high volume of clients or customers in legal or SaaS environments.
• Excellent communication and strategic planning skills, capable of influencing stakeholders at varying levels.
• Results-driven, able to prioritize competing tasks and demanding customers seamlessly.
• Empathetic, collaborative, and team-focused with a strong customer-service mindset.

Responsibilities

• Lead client journeys, ensuring adoption and maximum value from AI solutions.
• Manage 40+ mid-market accounts with a prescriptive, consultative approach and high ROI focus.
• Create scalable processes and playbooks to improve long-term mid-market operations.
• Track adoption rates and key metrics to drive customer success strategies.
• Encourage customer engagement and advocacy within client organizations.
• Monitor health signals and renewals to identify expansion opportunities.
• Relay client insights to internal teams for product and service improvements.

Skills

Client management

Communication

Strategic planning

Empathy

Team player

Salesforce

Catalyst

Tools

Salesforce

Catalyst

Job description

United States Digital Space LLC is seeking a Customer Success Manager to guide clients through their journey with the company, ensuring adoption and maximum value from our AI platform for law firms and in-house teams.

You will act as a trusted advisor, integrate the company into client workflows, and design scalable 1:many solutions for a broad mid-market customer base, handling 40+ accounts with a prescriptive, consultative approach.