Strategic Customer Success Manager - AI Growth

Salesforce; McLean (VA); Hybride; USD 123 000 - 186 000; Plein temps

Résumé du poste

Salesforce in McLean, VA seeks an experienced Customer Success Manager to ensure value and renewal for the Signature Success Plan. You will act as a trusted advisor, coordinating all deliverables and aligning business and technical goals with customer priorities.

You will drive adoption of Sales Cloud and Service Cloud, manage key stakeholder relationships, and lead quarterly reviews to improve outcomes and retention across federal and commercial accounts.

Qualifications

• 3+ years of Customer Success, Salesforce usage, or related fields.
• Strong consulting skills to drive business value and influence executives.
• Excellent communication to translate technical issues into business terms.

Responsabilités

• Serve as single point of customer accountability for Signature deliverables and renewal.
• Coordinate all Signature lifecycle deliverables and customer experience.
• Drive adoption of Sales and Service Cloud features with stakeholders.
• Monitor usage metrics and establish executive relationships.
• Lead quarterly reviews and align with business and technical goals.

Connaissances

Consulting skills

Executive influence

Excellent communication

Relationship building

Outils

Sales Cloud

Service Cloud

Einstein AI

Description du poste

Salesforce in McLean, VA seeks an experienced Customer Success Manager to ensure value and renewal for the Signature Success Plan. You will act as a trusted advisor, coordinating all deliverables and aligning business and technical goals with customer priorities.

You will drive adoption of Sales Cloud and Service Cloud, manage key stakeholder relationships, and lead quarterly reviews to improve outcomes and retention across federal and commercial accounts.