Strategic AI-Driven Customer Success Manager

Salesforce, Inc.; Chicago (IL); Híbrido; USD 123.000 - 186.000; Jornada completa

Descripción de la vacante

Salesforce, Inc. is seeking a Customer Success Manager (CSM) to ensure high-value customers achieve strong ROI with the Signature Success Plan.

This role operates as an extension of the customer’s team, providing guidance on both technical and business concerns and aligning them with customer priorities and projects. This in-office-flexible position requires coordinating deliverables across stakeholders, driving adoption of Sales and Service Cloud features, and maintaining strong relationships

Formación

• 5+ years in Customer Success, SaaS platform use, or related fields.
• Strong consulting skills with ability to influence at C-level.
• Excellent communication skills to translate technical issues into business terms.
• Willingness to learn and grow with mentoring and training.

Responsabilidades

• Serve as the trusted advisor to ensure high-value customer outcomes.
• Align customer priorities with delivery of Signature deliverables and lifecycle management.
• Drive adoption of Salesforce Cloud features and monitor usage metrics.
• Collaborate with cross-functional teams to maintain customer satisfaction and renewals.

Conocimientos

Customer Success

SaaS

Consulting

Communication

Herramientas

Sales Cloud

Service Cloud

Descripción del empleo

Salesforce, Inc. is seeking a Customer Success Manager (CSM) to ensure high-value customers achieve strong ROI with the Signature Success Plan.

This role operates as an extension of the customer’s team, providing guidance on both technical and business concerns and aligning them with customer priorities and projects. This in-office-flexible position requires coordinating deliverables across stakeholders, driving adoption of Sales and Service Cloud features, and maintaining strong relationships