Strategic Customer Success Manager — AI Adoption

Salesforce, Inc.; Miami (FL); Hybrid; USD 123,000 - 186,000; Full time

Job summary

Salesforce, Inc. is seeking a Customer Success Manager to ensure high-value Signature customers realize value from the platform. You will act as a trusted advisor, managing both business and technical stakeholders and driving adoption of Sales and Service Cloud features.

In this hybrid role, you will coordinate deliverables, monitor usage metrics, and lead quarterly business reviews to maximize renewal and expansion opportunities.

Qualifications

• 5+ years of experience in Customer Success, SaaS, or related fields.
• Excellent communication skills for complex conversations with executives.
• Deep Salesforce Service Cloud knowledge including Omni-Channel and Digital Engagement.

Responsibilities

• Own the delivery of Signature deliverables, experience, renewals and expansions.
• Coordinate all signature deliverables and lifecycle".
• Track usage metrics and drive adoption of Sales and Service Cloud features.
• Develop executive relationships with customer IT and business leadership.
• Serve as trusted advisor aligning business value with customer priorities.

Skills

Customer Success

Consulting skills

C-level communication

Industry knowledge

Tools

Salesforce Service Cloud

Omni-Channel Engagement

Job description

Salesforce, Inc. is seeking a Customer Success Manager to ensure high-value Signature customers realize value from the platform. You will act as a trusted advisor, managing both business and technical stakeholders and driving adoption of Sales and Service Cloud features.

In this hybrid role, you will coordinate deliverables, monitor usage metrics, and lead quarterly business reviews to maximize renewal and expansion opportunities.