Strategic CSM — AI-Driven SaaS Growth

Salesforce; Chicago (IL); Hybrid; USD 123,000 - 186,000; Full time

Job summary

Salesforce seeks a Customer Success Manager (CSM) to ensure high-value Signature Success Plan customers achieve significant ROI with our platform. You will act as a trusted advisor, align technical and business priorities, and coordinate cross-functional teams across the Signature lifecycle.

The role emphasizes strategic advisory, stakeholder management, and improvement of customer outcomes, with an office-flexible arrangement requiring in-office presence at least three days per week.

Qualifications

• 5+ years in Customer Success, SaaS, or related fields.
• Strong consulting skills and ability to engage C-level conversations.
• Excellent communication and ability to translate technical concepts into business terms.

Responsibilities

• Own delivery of Signature deliverables and overall customer experience.
• Coordinate all deliverables across the Signature lifecycle.
• Drive adoption of Sales and Service Cloud features and track usage metrics.
• Develop executive-level relationships and act as trusted advisor.

Skills

Consulting skills

Communication skills

Executive relationship management

Mentoring/leadership

Tools

Salesforce Service Cloud

Omni-Channel

Digital Engagement

Job description

Salesforce seeks a Customer Success Manager (CSM) to ensure high-value Signature Success Plan customers achieve significant ROI with our platform. You will act as a trusted advisor, align technical and business priorities, and coordinate cross-functional teams across the Signature lifecycle.

The role emphasizes strategic advisory, stakeholder management, and improvement of customer outcomes, with an office-flexible arrangement requiring in-office presence at least three days per week.