Strategic AI Customer Experience BD Leader

Amazon Web Services (AWS); Dallas (TX); On-site; USD 148,000 - 200,000; Full time

Job summary

Amazon Web Services, Inc. in Dallas is seeking a Strategic Business Development Manager, AI Customer Experience to define and execute GTM and sales strategies that enable strategic customers to transform their businesses with Amazon Connect Customer.

You will own initiatives that accelerate customers’ ability to deliver transformational business outcomes with AI through Amazon Connect. You will collaborate with cross-functional teams to build scalable programs, engage with enterprise customers,

Responsibilities

• Build trusted relationships with C-suite executives and business leaders within the most strategic Amazon Connect Customer customers, partners, and prospective customers
• Develop, execute, and own GTM and sales strategies focused on AI in customer experience to grow adoption of Amazon Connect Customer and AWS Applied AI Solutions
• Drive alignment across diverse stakeholders including specialist sales, product, solution architecture, customer success, marketing, and the AWS field to orchestrate Connect GTM and strategic pursuits
• Capture customer insight to influence product roadmap for Amazon Connect Customer and AWS Applied AI Solutions
• Create scalable programs and best practices to unblock challenges and drive growth
• Serve as an Amazon Connect AI subject matter expert supporting broader internal teams
• Lead cross-functional initiatives that improve Amazon Connect’s GTM capabilities, operational excellence, and business rhythms

Job description

Amazon Web Services, Inc. in Dallas is seeking a Strategic Business Development Manager, AI Customer Experience to define and execute GTM and sales strategies that enable strategic customers to transform their businesses with Amazon Connect Customer.

You will own initiatives that accelerate customers’ ability to deliver transformational business outcomes with AI through Amazon Connect. You will collaborate with cross-functional teams to build scalable programs, engage with enterprise customers,