Strategic AI CX GTM & Growth Leader

Amazon Web Services (AWS); San Francisco (CA); On-site; USD 163,000 - 220,000; Full time

Benefits offered by this job

health insurance

401(k) matching

paid time off

parantal leave

Job summary

Amazon Web Services, Inc. in San Francisco, CA is seeking a Strategic Business Development Manager, AI Customer Experience to define and execute GTM and sales strategies that drive adoption and revenue of Amazon Connect within its most strategic customers.

You will collaborate with cross-functional teams and C-suite customers to turn insights into transformational AI customer experiences, shaping product roadmaps and scalable programs that accelerate outcomes.

Qualifications

• 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience.
• 5+ years of customer-facing leadership with Business Application Technologies, including Customer Experience, AI, CRM, Contact Center-as-a-Service, EUC, Supply Chain, Encrypted Communications, and/or Communications Services
• 5+ years of experience in infrastructure or cloud technology such as Compute, Edge, AI, Security, Hybrid, and/or Networking
• Experience developing strategies that influence leadership decisions at the organizational level

Responsibilities

• Build trusted relationships with C-suite executives and business leaders within the most strategic Amazon Connect Customer customers, partners, and prospective customers
• Develop, execute, and own GTM and sales strategies focused on AI in customer experience to grow adoption of Amazon Connect Customer and AWS Applied AI Solutions
• Drive alignment across diverse stakeholders including specialist sales, product, solution architecture, customer success, marketing, and the AWS field to orchestrate Connect GTM and strategic pursuits
• Capture customer insight to influence product roadmap for Amazon Connect Customer and AWS Applied AI Solutions
• Create scalable programs and best practices to unblock challenges and drive growth
• Serve as an Amazon Connect AI subject matter expert supporting broader internal teams
• Lead cross-functional initiatives that improve Amazon Connect’s GTM capabilities, operational excellence, and business rhythms

Skills

Go-To-Market

Customer-facing leadership

Cloud technology

Strategic account management

Job description

Amazon Web Services, Inc. in San Francisco, CA is seeking a Strategic Business Development Manager, AI Customer Experience to define and execute GTM and sales strategies that drive adoption and revenue of Amazon Connect within its most strategic customers.

You will collaborate with cross-functional teams and C-suite customers to turn insights into transformational AI customer experiences, shaping product roadmaps and scalable programs that accelerate outcomes.