AI-Powered CX Net-New Account Executive

Ultimate.ai; San Francisco (CA); Hybrid; USD 230,000 - 344,000; Full time

Job summary

Zendesk, on a mission to power exceptional service for every person, seeks a Hunter AE to create and close durable net-new business. You’ll prospect, uncover value, and sell with executive alignment, then hand off cleanly to the post-sale team.

The US OTE ranges from $230,000 to $344,000 with a 50/50 base/commission mix. This hybrid role offers office and remote work, cross-functional collaboration, and the opportunity to shape AI-powered platform value for enterprise customers.

Qualifications

• 8–12 years of related experience in complex B2B SaaS new-business selling.
• Experience with value-based discovery and commercial deal ownership.
• Proven ability to prospect, engage executives and influence buying decisions.
• Evidence of quota attainment, executive engagement and complex deal judgment.
• Ability to discuss AI, automation, service operations and platform value credibly.

Responsibilities

• Create and maintain qualified net-new pipeline to meet or exceed quota.
• Lead a repeatable prospecting-to-close process from discovery to close.
• Translate customer goals into a Zendesk AI value proposition.
• Build alignment across business, technology, security, finance and procurement.
• Own commercial strategy, deal progression and negotiation within guardrails.
• Coordinate with Solution Engineers, Product Specialists and partners to improve win probability.
• Maintain CRM data accuracy, forecast health and risk visibility.
• Document stakeholder commitments and ensure clean handoffs.

Skills

New-business selling

Executive selling

Discovery process

CRM discipline

Negotiation

Tools

CRM systems

Job description

Zendesk, on a mission to power exceptional service for every person, seeks a Hunter AE to create and close durable net-new business. You’ll prospect, uncover value, and sell with executive alignment, then hand off cleanly to the post-sale team.

The US OTE ranges from $230,000 to $344,000 with a 50/50 base/commission mix. This hybrid role offers office and remote work, cross-functional collaboration, and the opportunity to shape AI-powered platform value for enterprise customers.