Enterprise AI CX Sales Executive (Remote)

Tech Sales Jobs; Detroit (MI); Remote; USD 283,000 - 425,000; Full time

Job summary

Zendesk is seeking an Enterprise Account Executive to drive growth with large, strategic enterprise customers across the US and internationally. You will lead complex sales cycles, build executive relationships, and craft compelling business cases to demonstrate measurable ROI through AI-powered CX solutions.

You will own territory plans, forecast diligently, and collaborate with Customer Success, Solutions Engineering, and Product teams to deliver differentiated, high-value deployments.

Qualifications

• 8+ years of cloud/software B2B sales or solution engineering experience.
• Proven success navigating complex Enterprise sales cycles involving multi month engagements and executive-level stakeholder management.
• Demonstrated success selling into Enterprise organizations ($1B+ in revenue), especially within the technology sector.
• Strong track record of quota attainment (2 of the last 3 years) with top performance recognition; President’s Club a plus.
• Skilled in engaging VP and C-level executives, articulating the value of AI-powered CX solutions in business terms.
• Strong presentation, negotiation, and closing abilities with consultative selling expertise.
• Experience creating and executing territory and account growth plans that drive measurable results.
• Entrepreneurial spirit, collaborative mindset, and passion for innovation and professional growth.
• Familiarity with Sales tools including Salesforce, Outreach, Clari, Seismic, and Looker.
• BA/BS degree or equivalent experience.
• Willingness to travel for customer and team engagements.

Responsibilities

• Drive top line revenue growth by acquiring new Enterprise customers and executing strategies to penetrate top-tier technology and innovation accounts.
• Proactively identify and pursue opportunities to expand AI and automation adoption, cross-selling and upselling Zendesk’s solutions to optimize customer outcomes and profitability.
• Create quarterly territory and account plans, outlining strategies and actionable tactics to increase Zendesk’s Enterprise market share in the region.
• Develop a deep understanding of Zendesk’s AI and CX platform, aligning our technology to customers’ business objectives and transformation goals.
• Lead complex, multi-stakeholder sales cycles, including multi month, value-centric deals with proof of concept stages and AI-enabled solution design.
• Maintain a robust, well qualified pipeline and accurate forecasting to exceed quarterly and annual revenue goals.
• Build and sustain C-level executive relationships, positioning Zendesk as a trusted advisor in customer experience and AI innovation.
• Collaborate cross-functionally with leadership, Customer Success, Solutions Engineering, and Product teams to deliver cohesive, value-driven solutions.
• Negotiate and close high value, enterprise scale deals using a consultative approach and compelling business cases that highlight measurable ROI.
• Stay current with industry trends, AI advancements, and competitive landscapes to effectively position Zendesk in a rapidly evolving market.

Skills

Enterprise sales

C-suite engagement

Executive communication

Strategic closing

Territory/account planning

Sales forecasting

Prospecting

New logo hunting

Pipeline management

Education

BA/BS degree

Tools

Salesforce

Outreach

Clari

Seismic

Looker

Job description

Zendesk is seeking an Enterprise Account Executive to drive growth with large, strategic enterprise customers across the US and internationally. You will lead complex sales cycles, build executive relationships, and craft compelling business cases to demonstrate measurable ROI through AI-powered CX solutions.

You will own territory plans, forecast diligently, and collaborate with Customer Success, Solutions Engineering, and Product teams to deliver differentiated, high-value deployments.