AI-Savvy SMB SaaS Account Executive

Joinimagine; San Francisco (CA); Hybrid; USD 111,000 - 167,000; Full time

Job summary

Zendesk is seeking an AI-savvy SMB Account Executive to drive revenue growth across the SMB segment. You will acquire new customers and expand existing ones, leveraging AI insights to tailor value-based solutions and accelerate adoption.

The role requires managing complex sales cycles, collaborating with solutions engineers, and maintaining an accurate Salesforce pipeline to meet revenue targets. You will operate in a hybrid environment with in-office and remote work, traveling as needed to

Qualifications

• 2+ years of B2B SaaS sales experience with a proven track record.
• Experience expanding relations across customer levels in tech.
• Strong technical aptitude for AI product architecture and integrations.
• Proven ability to prospect, outreach, and close using AI-assisted methods.
• Excellent organizational skills and disciplined forecasting in CRM.

Responsibilities

• Drive revenue by acquiring SMB customers and expanding account base.
• Nurture relationships to ensure satisfaction and retention; personalize outreach with AI tools.
• Lead complex sales cycles with AI-informed, outcome-driven solutions.
• Co-create AI transformation roadmaps grounded in measurable KPIs.
• Articulate data-backed ROI; communicate outcomes to foster loyalty and upsell.

Skills

SaaS sales

AI knowledge

Relationship building

Negotiation

Forecasting & CRM

Education

BA/BS degree

Tools

Salesforce

Outreach

Clari

Job description

Zendesk is seeking an AI-savvy SMB Account Executive to drive revenue growth across the SMB segment. You will acquire new customers and expand existing ones, leveraging AI insights to tailor value-based solutions and accelerate adoption.

The role requires managing complex sales cycles, collaborating with solutions engineers, and maintaining an accurate Salesforce pipeline to meet revenue targets. You will operate in a hybrid environment with in-office and remote work, traveling as needed to