Strategic AI Customer Success Manager

100 Salesforce, Inc.; Indianapolis (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager in Indianapolis to drive high-value customer outcomes. You will act as a trusted advisor, ensuring adoption and renewal while aligning business value with technical solutions across the Signature lifecycle.

You will build executive-level relationships, coordinate cross-functional deliverables, and leverage AI literacy to guide strategic decisions for customers.

Qualifications

• Customer-focused role with cross-functional collaboration.
• Ability to translate business needs into technical outcomes.
• Proactive guidance to customer organizations on platform value.

Responsibilities

• Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle.
• Align Business Value and Technical Goals to the Signature offer; manage both Business and Technical Stakeholders.
• Develop and maintain executive-level relationships within customer IT and business leadership.
• Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.

Skills

Customer success

Stakeholder management

Executive relationships

AI literacy

Strategic advisory

Job description

Salesforce is seeking a Customer Success Manager in Indianapolis to drive high-value customer outcomes. You will act as a trusted advisor, ensuring adoption and renewal while aligning business value with technical solutions across the Signature lifecycle.

You will build executive-level relationships, coordinate cross-functional deliverables, and leverage AI literacy to guide strategic decisions for customers.