Strategic Administrative Relations Leader

EY; Houston (TX); Hybrid; USD 67,000 - 125,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) pension plan

Paid time off

Hybrid work model

Job summary

EY seeks an Administrative Relationship Manager to develop and maintain long-term relationships with Partners, Principals, Managing Directors and Directors (PPMDDs), ensuring satisfaction with our administrative services. The role requires collaboration with nearshore and onshore teams to optimize service delivery.

The position emphasizes strong communication, problem solving, and project management within a hybrid, client-facing environment, overseeing 450+ relationships and ensuring policy

Qualifications

• Bachelor’s degree in related discipline, or equivalent work experience.
• 6-8 years relevant experience.
• Experience with MS Office (particularly MS Excel), dashboards and ability to use reporting metrics as a method of storytelling through the data.

Responsibilities

• Build and maintain relationships with 450+ PPMDDs to understand their admin support needs.
• Main contact with PPMDDs and collaborate with local management to foster trust.
• Identify, track and address potential quality issues or risks proactively.
• Assist with challenging or out-of-scope PPMDDs requests or escalations.
• Develop strategies to improve administrative processes and efficiency across the organization.
• Ensure compliance with company policies and procedures in all interactions.
• Plan and execute projects requiring administrative support.
• Conduct PPMDD outreach to obtain feedback on admin support experience.

Skills

Relationship management

Client relationship management

Communication skills

Problem solving

Project management

MS Excel

Data storytelling

Education

Bachelor’s degree in related discipline

Tools

MS Excel

Job description

EY seeks an Administrative Relationship Manager to develop and maintain long-term relationships with Partners, Principals, Managing Directors and Directors (PPMDDs), ensuring satisfaction with our administrative services. The role requires collaboration with nearshore and onshore teams to optimize service delivery.

The position emphasizes strong communication, problem solving, and project management within a hybrid, client-facing environment, overseeing 450+ relationships and ensuring policy