Strategic Administrative Relationships Lead

EY; Portland (OR); Hybrid; USD 67,000 - 125,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Paid time off

Job summary

EY is seeking an Administrative Relationship Manager to develop and maintain long-term relationships with PPMDDs, understand their needs, and ensure satisfaction with our administrative services. The role requires strong communication, strategic thinking, and collaboration with nearshore and onshore teams to optimize service delivery.

The successful candidate will monitor relationships and performance against service parameters, manage escalations, and drive process improvements across the

Qualifications

• Bachelor’s degree in related discipline, or equivalent work experience.
• 6-8 years relevant experience.
• Experience with MS Office (particularly MS Excel), dashboards and ability to use reporting metrics as a method of storytelling through the data

Responsibilities

• Build and maintain relationships with 450+ PPMDDs to understand their admin support needs.
• Maintain professional relationships with local management to foster trust and collaboration.
• Serve as the main contact with PPMDDs.
• Identify and address potential quality issues or risks.
• Assist with challenging or out-of-scope requests or escalations as needed.
• Develop strategies to improve administrative processes and efficiency.
• Ensure compliance with company policies in all interactions.
• Resolve admin issues promptly and professionally.
• Assist in project planning and execution needing admin support.
• Conduct PPMDD outreach to gather feedback on support experience.
• Maintain open communication for updates and problem-solving.
• Collaborate with near-shore and onshore management to improve service delivery.
• Create a knowledge transfer culture within the team.

Skills

Relationship management

Communication

Stakeholder management

Project management

Attention to detail

Education

Bachelor’s degree in related discipline

Tools

MS Excel

MS Office

Job description

EY is seeking an Administrative Relationship Manager to develop and maintain long-term relationships with PPMDDs, understand their needs, and ensure satisfaction with our administrative services. The role requires strong communication, strategic thinking, and collaboration with nearshore and onshore teams to optimize service delivery.

The successful candidate will monitor relationships and performance against service parameters, manage escalations, and drive process improvements across the