Strategic Administrative Relations Lead

EY; Richmond (VA); Hybrid; USD 67,000 - 125,000; Full time

Benefits offered by this job

Hybrid work model

Total Rewards package

Paid time off options

Job summary

EY in the United States is seeking an Administrative Relationship Manager to develop and maintain long-term relationships with Partners, Principals, Managing Directors and Directors (PPMDDs). You will understand their needs and ensure satisfaction with our administrative services, monitoring performance against established metrics.

You will lead communications across stakeholders, address escalations, and collaborate with nearshore and onshore teams to improve service delivery, efficiency and

Qualifications

• Bachelor’s degree in related discipline or equivalent work experience.
• 6–8 years of relevant experience.
• Proficiency with MS Office, especially Excel, and reporting dashboards.

Responsibilities

• Build and maintain relationships with 450+ PPMDDs to understand their administrative support needs.
• Act as the main point of contact with PPMDDs and maintain professional relationships with local management.
• Identify, track and address potential quality issues or risks.
• Assist with challenging or out-of-scope requests or escalations as needed.
• Develop and implement strategies to improve administrative processes and efficiency.
• Ensure compliance with company policies in all administrative interactions.
• Coordinate planning and execution of projects requiring administrative support.

Skills

Relationship management

Stakeholder management

Communication skills

Presentation skills

Negotiation

Problem solving

Project management

Education

Bachelor’s degree in related discipline

Tools

MS Excel

MS Office

Dashboards

Job description

EY in the United States is seeking an Administrative Relationship Manager to develop and maintain long-term relationships with Partners, Principals, Managing Directors and Directors (PPMDDs). You will understand their needs and ensure satisfaction with our administrative services, monitoring performance against established metrics.

You will lead communications across stakeholders, address escalations, and collaborate with nearshore and onshore teams to improve service delivery, efficiency and