Strategic Administrative Relationship Manager - Hybrid

EY; Greenville (SC); Hybrid; USD 67,000 - 125,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k)

Job summary

EY is seeking a Relationship Manager, Supervising Associate, to develop and maintain long-term relationships with Partners, Principals, Managing Directors and Directors (PPMDDs). The role requires coordinating with nearshore and onshore management to deliver administrative support, while ensuring compliance with company policies and improving service delivery.

A strong focus on stakeholder engagement and process improvement is essential.

Qualifications

• Bachelor’s degree in related discipline, or equivalent work experience.
• 6-8 years relevant experience.
• Experience with MS Office (particularly MS Excel), dashboards and ability to use reporting metrics as a method of storytelling through the data.

Responsibilities

• Build and maintain strong relationships with 450 plus PPMDDs to develop a thorough understanding of their administrative support needs.
• Maintain a professional relationship with the local management to foster trust, collaboration, and a partnership mentality.
• Act as the main point of contact with PPMDDs.
• Identify, track and proactively address potential quality issues or exposures to risk.
• Assist with challenging or out of scope PPMDDs requests or issue escalations as needed.
• Develop and implement strategies to improve administrative processes and enhance efficiency across the organization.

Skills

Relationship management

Stakeholder management

Communication

Project management

MS Office/Excel

Data storytelling

Education

Bachelor’s degree or equivalent

Tools

Dashboards

MS Excel

Job description

EY is seeking a Relationship Manager, Supervising Associate, to develop and maintain long-term relationships with Partners, Principals, Managing Directors and Directors (PPMDDs). The role requires coordinating with nearshore and onshore management to deliver administrative support, while ensuring compliance with company policies and improving service delivery.

A strong focus on stakeholder engagement and process improvement is essential.