Strategic Admin Relationship Manager | Hybrid

EY; Oklahoma City (OK); Hybrid; USD 67,000 - 142,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k)

Generous paid time off

Job summary

EY seeks an experienced Relationship Manager, Supervising Associate, to build and maintain long-term relationships with Partners, Principals, Managing Directors and Directors (PPMDDs). The role focuses on understanding needs and ensuring satisfaction with our administrative services, while monitoring performance and risk within established parameters.

You’ll lead with strong communication, strategic thinking, and collaboration across stakeholders, delivering efficient administrative support and

Qualifications

• Bachelor’s degree in related discipline, or equivalent work experience.
• 6-8 years relevant experience.
• Experience with MS Office (particularly MS Excel), dashboards and ability to use reporting metrics as a method of storytelling through the data.

Responsibilities

• Build and maintain relationships with 450+ PPMDDs to understand administrative support needs.
• Act as main contact with PPMDDs and maintain professional relationship with local management.
• Identify, track and address potential quality issues or exposures to risk.
• Assist with challenging or out of scope PPMDDs requests or escalations as needed.
• Develop and implement strategies to improve administrative processes and efficiency.
• Ensure compliance with company policies in all administrative interactions.
• Resolve administrative issues and conflicts promptly.
• Assist in planning and executing projects requiring administrative support.
• Conduct PPMDD outreach to obtain feedback on administrative support experience.
• Maintain open communication lines for feedback and problem-solving.
• Collaborate with near-shore and onshore management to improve service delivery.
• Create a knowledge transfer culture within the team.

Skills

Relationship management

Stakeholder communication

Client-focused solutions

Listening skills

Negotiation

Presentation

Attention to detail

Organizational skills

Project management

Multitasking

Education

Bachelor's degree or equivalent

Tools

MS Office (Excel)

Dashboards / reporting metrics

Job description

EY seeks an experienced Relationship Manager, Supervising Associate, to build and maintain long-term relationships with Partners, Principals, Managing Directors and Directors (PPMDDs). The role focuses on understanding needs and ensuring satisfaction with our administrative services, while monitoring performance and risk within established parameters.

You’ll lead with strong communication, strategic thinking, and collaboration across stakeholders, delivering efficient administrative support and