Strategic Administrative Relationship Manager

EY; Tucson (AZ); Hybrid; USD 67,000 - 125,000; Full time

Benefits offered by this job

Hybrid work model

Paid time off

Job summary

EY in the United States seeks an experienced Relationship Manager, Supervising Associate, to develop and sustain long‑term relationships with Partners, Principals, Managing Directors and Directors (PPMDDs), understand their needs and ensure satisfaction with our administrative services.

You will coordinate with nearshore and onshore teams, monitor performance, address issues promptly, and drive process improvements while upholding EY's policies and standards in a fast‑paced environment.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 6-8 years relevant experience.
• Experience with MS Office, dashboards and ability to use reporting metrics as a method of storytelling through the data.

Responsibilities

• Build and maintain strong relationships with 450 plus PPMDDs to develop a thorough understanding of their administrative support needs.
• Maintain a professional relationship with the local management to foster trust, collaboration, and a partnership mentality.
• Act as the main point of contact with PPMDDs.
• Identify, track and proactively address potential quality issues or exposures to risk.
• Assist with challenging or out of scope PPMDDs requests or issue escalations as needed.
• Develop and implement strategies to improve administrative processes and enhance efficiency across the organization.
• Maintain a comprehensive understanding of company policies and procedures to ensure compliance in all administrative interactions.
• Resolve administrative issues and conflicts in a timely and professional manner.
• Assist in the planning and execution of projects and initiatives that require administrative support.
• Conduct PPMDD outreach to obtain feedback on administrative support experience.
• Maintain open lines of communication for feedback, updates, and problem-solving.
• This includes establishing daily check-ins and being available to address any concerns.
• Working with near-shore and onshore management to identify opportunities for improving service delivery, efficiency, and innovation.
• Creates a knowledge transfer culture within the team.

Skills

Relationship management

Client communication

MS Excel

Dashboards

Project management

Stakeholder management

Analytical thinking

Education

Bachelor’s degree

Tools

MS Office

Job description

EY in the United States seeks an experienced Relationship Manager, Supervising Associate, to develop and sustain long‑term relationships with Partners, Principals, Managing Directors and Directors (PPMDDs), understand their needs and ensure satisfaction with our administrative services.

You will coordinate with nearshore and onshore teams, monitor performance, address issues promptly, and drive process improvements while upholding EY's policies and standards in a fast‑paced environment.