Strategic Administrative Relationship Manager

EY; Honolulu (HI); Hybrid; USD 67,000 - 125,000; Full time

Job summary

EY in the United States is seeking a Relationship Manager, Supervising Associate responsible for developing and maintaining long-term relationships with Partners, Principals, Managing Directors and Directors (PPMDDs). You will understand their needs and ensure satisfaction with our administrative services.

This role requires excellent communication, a strategic mindset, and the ability to collaborate with nearshore and onshore teams to deliver high-quality support.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 6-8 years relevant experience.
• Experience with MS Office, dashboards and ability to use reporting metrics as a method of storytelling through the data.

Responsibilities

• Build and maintain relationships with 450+ PPMDDs and assess their administrative support needs.
• Serve as main contact with PPMDDs and coordinate with nearshore and onshore teams.
• Identify, track and proactively address potential quality issues or exposures to risk.
• Develop strategies to improve administrative processes and enhance efficiency.
• Ensure compliance with company policies in all administrative interactions.
• Lead planning and execution of projects requiring administrative support.
• Maintain open lines of communication for feedback and problem-solving with daily check-ins.

Education

Bachelor’s degree or equivalent

Tools

MS Excel

Dashboards

Job description

EY in the United States is seeking a Relationship Manager, Supervising Associate responsible for developing and maintaining long-term relationships with Partners, Principals, Managing Directors and Directors (PPMDDs). You will understand their needs and ensure satisfaction with our administrative services.

This role requires excellent communication, a strategic mindset, and the ability to collaborate with nearshore and onshore teams to deliver high-quality support.