Strategic Administrative Relationship Lead — Hybrid

EY; Orlando (FL); Hybrid; USD 67,000 - 125,000; Full time

Benefits offered by this job

Hybrid work model

Paid time off

Medical & dental coverage

401(k) plans

Job summary

EY is seeking a Relationship Manager, Supervising Associate, to build and maintain long-term relationships with Partners, Principals, Managing Directors and Directors (PPMDDs). The role focuses on understanding needs and ensuring satisfaction with administrative services, while monitoring performance and collaborating with nearshore teams to optimize support.

The candidate will lead with strong communication, strategic thinking, and the ability to manage complex relationships across a large

Qualifications

• Bachelor’s degree in related discipline, or equivalent work experience.
• 6-8 years relevant experience.
• Experience with MS Office (particularly MS Excel), dashboards and ability to use reporting metrics as a method of storytelling through the data.

Responsibilities

• Build and maintain strong relationships with 450 plus PPMDDs to develop a thorough understanding of their administrative support needs.
• Act as the main point of contact with PPMDDs and maintain professional relationships with local management.
• Identify, track and proactively address potential quality issues or exposures to risk.
• Develop and implement strategies to improve administrative processes and enhance efficiency across the organization.
• Maintain open lines of communication for feedback and problem-solving, including daily check-ins.
• Working with near-shore and onshore management to identify opportunities for improving service delivery, efficiency, and innovation.

Skills

Relationship management

Stakeholder management

Communication

Client-focused solutions

Negotiation

Attention to detail

Project management

Multi-tasking

Education

Bachelor’s degree

Tools

MS Excel

Dashboards

Job description

EY is seeking a Relationship Manager, Supervising Associate, to build and maintain long-term relationships with Partners, Principals, Managing Directors and Directors (PPMDDs). The role focuses on understanding needs and ensuring satisfaction with administrative services, while monitoring performance and collaborating with nearshore teams to optimize support.

The candidate will lead with strong communication, strategic thinking, and the ability to manage complex relationships across a large