Strategic Administrative Relationship Lead

EY; St. Louis (MO); Hybrid; USD 67,000 - 125,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension plan

401(k)

Hybrid work model

Flexible vacation policy

Job summary

EY is seeking a Relationship Manager, Supervising Associate, to develop and sustain long-term relationships with Partners, Principals, Managing Directors and Directors. You will understand their administrative support needs and ensure satisfaction with EY’s services.

The role emphasizes excellent communication, strategic thinking, and collaboration with nearshore and onshore teams to optimize administrative operations and deliver client-focused solutions. Hybrid work model offered.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 6–8 years relevant experience.
• Experience with MS Office, dashboards and reporting metrics.

Responsibilities

• Build and maintain strong relationships with 450 plus PPMDDs to develop a thorough understanding of their administrative support needs.
• Maintain a professional relationship with the local management to foster trust, collaboration, and a partnership mentality.
• Act as the main point of contact with PPMDDs.
• Identify, track and proactively address potential quality issues or exposures to risk.
• Assist with challenging or out of scope PPMDDs requests or issue escalations as needed.
• Develop and implement strategies to improve administrative processes and enhance efficiency across the organization.
• Maintain a comprehensive understanding of company policies and procedures to ensure compliance in all administrative interactions.
• Resolve administrative issues and conflicts in a timely and professional manner.
• Assist in the planning and execution of projects and initiatives that require administrative support.
• Conduct PPMDD outreach to obtain feedback on administrative support experience.
• Maintain open lines of communication for feedback, updates, and problem-solving.
• Working with near-shore and onshore management to identify opportunities for improving service delivery, efficiency, and innovation.
• Creates a knowledge transfer culture within the team.

Skills

Relationship management

Communication

Presentation

Problem solving

MS Excel

Data storytelling

Education

Bachelor’s degree in related discipline, or equivalent work experience

Tools

Dashboards

Reporting metrics

Job description

EY is seeking a Relationship Manager, Supervising Associate, to develop and sustain long-term relationships with Partners, Principals, Managing Directors and Directors. You will understand their administrative support needs and ensure satisfaction with EY’s services.

The role emphasizes excellent communication, strategic thinking, and collaboration with nearshore and onshore teams to optimize administrative operations and deliver client-focused solutions. Hybrid work model offered.