Strategic Accounts Manager — Semiconductors

FM Industries; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

ETO Program

9 Paid Holidays

Medical/Dental/Vision/Life Insurance

Disability Coverage at no cost

Tuition Assistance

Pet Insurance

Flexible Spending Plans

HRA Plans

401(k) with 30% match

Online Learning Center

Job summary

FM Industries is actively seeking a Business Account Manager in Phoenix, AZ to manage key customer relationships and drive long-term value. You will collaborate with internal teams to ensure timely product delivery and address customer needs, while upholding high standards of service and operational excellence.

The role requires strong communication, negotiation, and leadership skills, plus experience with ERP systems and Excel. A Bachelor’s Degree or equivalent experience is preferred.

Qualifications

• Bachelor’s Degree or 3+ years customer support experience in semiconductor or aerospace machining manufacturing environment.
• Experience in Account and Customer Management and managing major national accounts.
• Excellent organizational, communication and presentation skills.
• Working experience with ERP systems.
• Strong relationship building, negotiation, leadership and influencing skills and a positive attitude.
• Highly self-motivated and autonomous with self‑initiative to undertake tasks with minimal supervision.
• Strong skills in conflict resolution and influencing without authority.
• System proficiency, especially in Excel, and ability to learn internal software programs.

Responsibilities

• Act as the key interface between the key customers and all internal teams and develop trust relationships with major customers to earn their confidence and understand key needs.
• Ensure the correct products are delivered to customers in a timely manner.
• Resolve issues and problems faced by customers and address complaints to maintain trust.
• Deliver bad news and a recovery plan when needed.
• Prepare regular reports of progress and forecasts using key account metrics.
• Comply with environmental, health and safety laws, Company policy and safe work practices.

Skills

Relationship building

Negotiation

Leadership

Influencing skills

ERP systems experience

Excel proficiency

Communication skills

Autonomy/self-motivation

Conflict resolution

Education

Bachelor's Degree or 3+ years customer support in semiconductor/aerospace machining

Tools

ERP systems

Excel

Job description

FM Industries is actively seeking a Business Account Manager in Phoenix, AZ to manage key customer relationships and drive long-term value. You will collaborate with internal teams to ensure timely product delivery and address customer needs, while upholding high standards of service and operational excellence.

The role requires strong communication, negotiation, and leadership skills, plus experience with ERP systems and Excel. A Bachelor’s Degree or equivalent experience is preferred.