Key Account Manager

FM Industries; Fremont (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

FM Industries is seeking a seasoned Key Account Manager to serve as the primary interface with major semiconductor customers. You will manage relationships, drive demand alignment, and coordinate cross-functional teams to ensure delivery, quality, pricing, and capacity commitments are met.

You will lead customer reviews, monitor forecasts, and mitigate risks to revenue continuity, while advancing strategic initiatives across the supply chain.

Qualifications

• Bachelor's degree in Business, Supply Chain Management, Operations, or related field.
• 7+ years in Account/Strategic Customer Management or related roles, preferably in semiconductor or advanced manufacturing.
• Proven experience managing multi‑million‑dollar accounts and leading cross‑functional teams.

Responsibilities

• Manage strategic customer relationships and be the primary contact for assigned accounts.
• Lead regular business reviews and executive account updates with customers.
• Monitor forecasts, demand trends, and capacity to support production planning.
• Drive backlog reduction and shipment recovery through cross‑functional coordination.
• Coordinate with planning, operations, engineering, quality, procurement, finance, and program management.
• Support contract pricing reviews and negotiations, and track key KPIs like on-time delivery and customer satisfaction.

Skills

Strategic Account Management

Customer Relationship Management

Supply Chain Management

Forecasting & Demand Planning

Operations Management

Program Management

Executive Communication

Semiconductor Manufacturing Knowledge

Cross-Functional Leadership

Education

Bachelor's degree in Business

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Key Account Manager

000204 Project Managers Regular Full-Time Professional Fremont, CA, US

6 days ago Requisition ID: 5565

GET TO KNOW US:

FM Industries can promise you an environment that not only encourages your best, but also rewards it with plenty of room to grow. FM industries is a premier manufacturing solutions provider. We specialize in build to print, precision machined components, anodizing and engineered thermal spray coatings. We provide customers leading edge support from protype to production.

Key Account Manager

Position Summary

The Strategic Account Manager serves as the primary commercial and operational interface between the company and key semiconductor customers. The role is responsible for managing customer relationships, driving demand and supply alignment, resolving supply chain escalations, coordinating cross-functional teams, and ensuring successful execution of customer commitments related to delivery, quality, pricing, and capacity planning.

Key Responsibilities

• Manage strategic customer relationships and serve as the primary point of contact for assigned accounts.
• Lead regular customer business reviews, operational reviews, and executive account updates.
• Monitor customer forecasts, demand trends, and capacity requirements to support production planning.
• Drive backlog reduction and shipment recovery activities through cross-functional coordination.
• Manage supply chain escalations, material shortages, delivery risks, and customer commitments.
• Coordinate internally with planning, operations, engineering, quality, procurement, finance, and program management teams.
• Support contract pricing reviews, negotiations, and commercial account activities.
• Track key performance metrics including backlog, on-time delivery, forecast accuracy, inventory, and customer satisfaction.
• Lead risk identification and mitigation efforts related to supply continuity and revenue protection.
• Manage customer audits, quality initiatives, first article approvals, and corrective action programs.
• Support strategic initiatives including inventory optimization, supplier development, cost reduction, and capacity expansion planning.
• Prepare executive summaries, business reviews, presentations, and action plans for leadership and customers.
• Strategic Account Management
• Customer Relationship Management
• Supply Chain Management
• Forecasting & Demand Planning
• Operations Management
• Program Management
• Executive Communication
• Semiconductor Manufacturing Knowledge
• Cross-Functional Leadership

Education & Experience

• Bachelor's degree in Business, Supply Chain Management, Operations, or a related field.
• 7+ years of experience in Account Management, Strategic Customer Management, Supply Chain, Operations, or Program Management, preferably within semiconductor, electronics, or advanced manufacturing industries.
• Proven experience managing multi-million-dollar customer accounts, leading cross-functional teams, and driving successful customer outcomes.
• Strong knowledge of forecasting, demand planning, supply chain management, contract administration, and executive-level customer engagement.

Give us your best and we’ll give you ours!