Strategic Accounts Growth & Renewal Lead

Rippling; New York (NY); On-site; USD 110,000 - 190,000; Full time

Benefits offered by this job

Benefits package

Equity

In-office work policy

Job summary

Rippling is seeking a Senior Account Manager in New York to guide our largest customers through a tailored journey with the world’s first employee management platform. You will champion the voice of the customer and collaborate with product, support, and sales teams to maximize adoption and revenue.

You will own a book of strategic accounts, drive long-term relationships, and lead revenue growth through renewals and cross-sell opportunities, leveraging a structured sales process and executive

Qualifications

• 7-10+ years of SaaS account management, sales, or quota-carrying customer success experience.
• Track record of consistently meeting and exceeding quota via new product sales and upgrades.
• Competitive and creative drive to win alongside customers and close deals.
• Demonstrated ability to run sales discovery, demos, and a structured sales process.
• Proven success building and maintaining long-term commercial relationships, including multi-year renewals.
• Highly effective communicator with excellent EQ and relationship-building skills.
• Highly organized, self-motivated, and detail-oriented; strong follow-through.
• High integrity; enthusiastic about building a great company long term.

Responsibilities

• Drive growth and retention for your book of Rippling's largest and most strategic accounts.
• Proactively engage customers during go-live, renewals, and executive reviews.
• Field customer requests and advocate for needs across functions to support adoption, retention, and revenue growth.
• Consult with clients to understand HR, IT, Finance, and global workforce management needs via a solutions-based approach.
• Drive executive alignment with decision makers and C-levels on value and outcomes.
• Navigate a sales process by coordinating remote meetings with multiple stakeholders.
• Negotiate and coordinate procurement and contract execution.
• Provide visibility to Rippling leadership on customer strategy, risks, and opportunities.
• Build and manage a pipeline of cross-sale, product upgrades, and renewals to quarterly targets.
• Develop knowledge of Rippling products and run customer playbooks across accounts.
• Partner with Technical Account Manager and teams to plan long-term client strategies.

Skills

SaaS account management

Quota attainment

Strategic account growth

Executive-level communication

Sales discovery & methodologies

Relationship management

Cross-functional collaboration

Negotiation

Job description

Rippling is seeking a Senior Account Manager in New York to guide our largest customers through a tailored journey with the world’s first employee management platform. You will champion the voice of the customer and collaborate with product, support, and sales teams to maximize adoption and revenue.

You will own a book of strategic accounts, drive long-term relationships, and lead revenue growth through renewals and cross-sell opportunities, leveraging a structured sales process and executive