Strategic Accounts Manager & Client Relations Lead

FedEx; New York (NY); Hybrid; USD 62,000 - 99,000; Full time

Job summary

FedEx Logistics in New York seeks an Account Manager to manage and expand customer relationships, serving as the primary point of contact and coordinating cross‑functional teams to deliver effective logistics solutions.

You will prepare and present Customer Business Reviews, drive service improvements, and ensure the profitability of managed accounts, with periodic travel and a hybrid work arrangement.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Two years of brokerage or transportation industry experience with regulatory exposure.
• CCS and Broker License preferred.
• Excellent communication and organizational skills.

Responsibilities

• Manage and expand relationships with customers.
• Serve as SPOC and primary communication link for the customer.
• Coordinate activities across departments and provide direction.
• Prepare and present Customer Business Reviews (CBRs).
• Identify root causes of service failures and implement corrective actions.
• Produce ad hoc reports for management.
• Oversee implementation of new services as PMO.
• Provide subject matter expertise and mentoring.
• Moderate travel as required.

Skills

Excellent communication

Organizational skills

Interpersonal skills

Problem solving

Detail oriented

Independent work

Time management

Travel readiness

Education

Bachelor's degree or equivalent

Tools

MS Office

Outlook

Job description

FedEx Logistics in New York seeks an Account Manager to manage and expand customer relationships, serving as the primary point of contact and coordinating cross‑functional teams to deliver effective logistics solutions.

You will prepare and present Customer Business Reviews, drive service improvements, and ensure the profitability of managed accounts, with periodic travel and a hybrid work arrangement.