Strategic Accounts Leader - Technical Sales

Baker Hughes; California; On-site; USD 117,000 - 217,000; Full time

Benefits offered by this job

Health & welfare benefits

401k (Thrift Plan)

Job summary

Baker Hughes is seeking a Sales Manager - Account Management in California to cultivate long-term customer relationships, drive account growth, and ensure successful delivery of Drag Reducing Additives programs. You will coordinate with customers, technicians, and cross-functional teams to optimize operations and deliver value-driven solutions.

The role emphasizes strategic account planning, field support, and leadership of customer-focused initiatives, with travel up to 50% and a focus on

Qualifications

• Bachelor's degree in Chemical Engineering or related technical discipline.
• 3+ years of experience in refining, petrochemical, industrial, midstream, chemical processing, or related industries.
• Experience building and managing strategic customer relationships.
• Experience leading and developing teams in a customer-facing environment.
• Strong understanding of industrial chemical treatment technologies and sales processes.
• Strong communication, presentation, and stakeholder management skills.

Responsibilities

• Build long-term strategic relationships by understanding customer requirements and identifying sales opportunities.
• Develop and execute account strategies that support revenue growth, customer retention, and business objectives.
• Safely manage day-to-day operations of Drag Reducing Additive (DRA) programs to ensure performance, reliability, and value delivery for customers.
• Serve as a trusted advisor by understanding customer challenges and delivering value-driven technical and commercial solutions.
• Apply account management fundamentals to understand customer requirements, support account P&L objectives, and identify business growth opportunities.
• Identify, coordinate, and collaborate with internal teams to drive projects, technical sales initiatives, and innovative customer solutions.
• Manage the day-to-day operations of existing applications and equipment supporting customer accounts.
• Conduct routine monitoring, analysis, and reporting of treatment program performance to support customer objectives and operational effectiveness.
• Collect and interpret operational and performance data for troubleshooting, business reviews, service reports, customer meetings, and technical presentations.
• Develop, delivering, and leading business reviews, technical presentations, and commercial discussions with customers, executive leadership, and internal stakeholders.
• Provide field support and technical guidance related to customer operations, projects, equipment performance, and operational challenges.
• Support equipment repairs, scheduled maintenance activities, and operational reliability initiatives to ensure customer success.
• Manage chemical inventories, product deliveries, and associated customer site activities.
• Monitor account performance and identify opportunities to improve customer satisfaction, operational effectiveness, and business results.
• Promote effective communication and collaboration between customers, field personnel, technical teams, operations teams, and leadership.
• Follow Sales and Service Standards across customer accounts to ensure compliance with company and customer requirements.
• Support account planning, opportunity development, and commercial growth initiatives.
• Lead and develop team members through coaching, mentoring, performance management, and professional development.
• Support a culture of safety, accountability, continuous improvement, and operational excellence.
• Conduct all business activities in accordance with company health, safety, environmental, legal compliance, and ethical standards.

Skills

Account management

Sales

Business development

Customer success

Leadership

Technical sales

Communication

Presentation

Stakeholder management

Project management

Education

Bachelor's degree in Chemical Engineering or related technical field

Tools

Microsoft Office

Job description

Baker Hughes is seeking a Sales Manager - Account Management in California to cultivate long-term customer relationships, drive account growth, and ensure successful delivery of Drag Reducing Additives programs. You will coordinate with customers, technicians, and cross-functional teams to optimize operations and deliver value-driven solutions.

The role emphasizes strategic account planning, field support, and leadership of customer-focused initiatives, with travel up to 50% and a focus on