Strategic Accounts Leader — Growth, Retention & Equity

Rippling (Netherlands); San Francisco (CA); On-site; USD 252,000 - 308,000; Full time

Benefits offered by this job

Equity

Benefits

Competitive salary

Job summary

Rippling is seeking a Manager of Strategic Account Management in San Francisco to lead a team of Account Managers who own key strategic customers. You will drive strategy, coach high-performing ICs, and focus on adoption, retention, and revenue growth across a broad enterprise portfolio.

You will hire, mentor, and scale talent while partnering with Product, Support, RevOps, and Customer Success to optimize go-to-market execution and renewal strategies.

Qualifications

• 5+ years of total SaaS experience, including 3+ years of direct people management experience leading Account Management or Sales teams in the enterprise+ space.
• Consistent track record of team quota achievement across net retention, cross-sell/up-sell revenue, and customer adoption targets.
• Demonstrated expertise in sales and coaching methodologies, and developing individual contributor skillsets.
• Strong leadership agility with experience operating in high-growth, fast-paced environments, and navigating complex organizational structures.
• Proven success building and maintaining long term commercial relationships, including interfacing directly with executive buyers.
• Highly effective communication skills and exceptional EQ – able to build trust and work well with a diverse group inside and outside the company.
• Strong operational and technical acumen - you have the DNA of an engineer but choose to be in sales leadership.

Responsibilities

• Hire, recruit, onboard, and retain top-tier AM talent to scale the Strategic Accounts team.
• Coach and develop Strategic AMs through 1:1s, pipeline reviews, call coaching, and active deal support to elevate team performance and career progression.
• Drive performance management and hold the team accountable to key operational metrics, pipeline generation, cross-sell quota attainment, and retention goals.
• Act as an executive sponsor on high-stakes customer renewals, expansion opportunities, and escalations to support deal execution.
• Partner closely with Cross-Functional Leadership (Product, Support, RevOps, and Customer Success) to align on go-to-market strategies, improve internal processes, and advocate for customer needs.
• Establish and refine playbook strategies for account expansion, executive business reviews, contract renewals, and customer risk mitigation.
• Analyze account data, customer health indicators, and market trends to forecast revenue, identify growth opportunities, and mitigate churn risk across the team's portfolio.
• Foster a culture of continuous learning, team collaboration, high accountability, and customer-centricity.

Skills

SaaS leadership

People management

Quota achievement

Sales coaching

Executive relationships

Communication skills

Operational acumen

Job description

Rippling is seeking a Manager of Strategic Account Management in San Francisco to lead a team of Account Managers who own key strategic customers. You will drive strategy, coach high-performing ICs, and focus on adoption, retention, and revenue growth across a broad enterprise portfolio.

You will hire, mentor, and scale talent while partnering with Product, Support, RevOps, and Customer Success to optimize go-to-market execution and renewal strategies.