Strategic Accounts Growth Leader — Manager

Rippling (Netherlands); New York (NY); On-site; USD 238,000 - 322,000; Full time

Job summary

Rippling is seeking a Manager, Strategic Account Management to lead a high-performing team of Account Managers serving our most strategic customers across major markets. You will coach, set strategy, and scale a team focused on adoption, retention, and revenue growth.

In this role you will hire and develop top talent, drive pipeline and cross-sell initiatives, and partner with Product, Support, RevOps, and Customer Success to align go-to-market plans.

Qualifications

• 5+ years of total SaaS experience with 3+ years in people management.
• Proven track record of hitting team quota for retention and revenue growth.
• Experience leading enterprise accounts and interfacing with executive buyers.
• Strong leadership, coaching, and ability to operate in a fast-growth environment.
• Excellent communication and EQ for cross-functional collaboration.

Responsibilities

• Hire, recruit, onboard, and retain top-tier AM talent to scale the Strategic Accounts team.
• Coach and develop Strategic AMs through 1:1s, pipeline reviews, and deal support.
• Drive performance management and accountability for metrics, pipeline, cross-sell, and retention.
• Act as executive sponsor on renewals, expansions, and escalations to support deal execution.
• Partner with Product, Support, RevOps, and Customer Success to align on GTM strategies.
• Establish and refine playbooks for expansion, business reviews, renewals, and risk mitigation.
• Analyze account data and market trends to forecast revenue and mitigate churn across the portfolio.
• Foster continuous learning, collaboration, accountability, and customer-centricity.

Skills

SaaS sales leadership

People management

Strategic account management

Forecasting

Executive communication

Job description

Rippling is seeking a Manager, Strategic Account Management to lead a high-performing team of Account Managers serving our most strategic customers across major markets. You will coach, set strategy, and scale a team focused on adoption, retention, and revenue growth.

In this role you will hire and develop top talent, drive pipeline and cross-sell initiatives, and partner with Product, Support, RevOps, and Customer Success to align go-to-market plans.