Strategic Accounts Growth Leader

Rippling; Seattle (WA); On-site; USD 252,000 - 308,000; Full time

Job summary

Rippling in Seattle, WA is seeking a Manager of Strategic Account Management to lead a team of Account Managers who own our most strategic relationships. You will shape strategy, coach ICs through complex growth and retention, and drive customer adoption, net retention, and revenue growth across a flagship portfolio.

You will partner with Product, Support, RevOps, and Customer Success to align go-to-market plans, refine renewal and cross-sell playbooks, and forecast revenue using account data

Qualifications

• 5+ years of total SaaS experience, including 3+ years of direct people management experience leading Account Management or Sales teams in the enterprise+ space.
• Consistent track record of team quota achievement across net retention, cross-sell/up-sell revenue, and customer adoption targets.
• Demonstrated expertise in sales and coaching methodologies, and developing individual contributor skillsets.
• Strong leadership agility with experience operating in high-growth, fast-paced environments, and navigating complex organizational structures.
• Proven success building and maintaining long term commercial relationships, including interfacing directly with executive buyers.
• Highly effective communication skills and exceptional EQ – able to build trust and work well with a diverse group inside and outside the company.
• Strong operational and technical acumen - you have the DNA of an engineer but choose to be in sales leadership.
• Courage to challenge the status quo when logic and reason require it.

Responsibilities

• Hire, recruit, onboard, and retain top-tier AM talent to scale the Strategic Accounts team.
• Coach and develop Strategic AMs through 1:1s, pipeline reviews, call coaching, and active deal support to elevate team performance and career progression.
• Drive performance management and hold the team accountable to key operational metrics, pipeline generation, cross-sell quota attainment, and retention goals.
• Act as an executive sponsor on high-stakes customer renewals, expansion opportunities, and escalations to support deal execution.
• Partner closely with Cross-Functional Leadership (Product, Support, RevOps, and Customer Success) to align on go-to-market strategies, improve internal processes, and advocate for customer needs.
• Establish and refine playbook strategies for account expansion, executive business reviews, contract renewals, and customer risk mitigation.
• Analyze account data, customer health indicators, and market trends to forecast revenue, identify growth opportunities, and mitigate churn risk across the team's portfolio.
• Foster a culture of continuous learning, team collaboration, high accountability, and customer-centricity.

Skills

SaaS sales

People leadership

Account management

Coaching

Forecasting

Tools

CRM systems

Data analytics tools

Job description

Rippling in Seattle, WA is seeking a Manager of Strategic Account Management to lead a team of Account Managers who own our most strategic relationships. You will shape strategy, coach ICs through complex growth and retention, and drive customer adoption, net retention, and revenue growth across a flagship portfolio.

You will partner with Product, Support, RevOps, and Customer Success to align go-to-market plans, refine renewal and cross-sell playbooks, and forecast revenue using account data