Strategic Accounts Lead - Growth and Retention

REPAY; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

REPAY is seeking a results-driven Relationship Manager to deepen strategic client partnerships across top accounts, drive retention, and expand revenue. You will lead account planning, conduct business reviews, and collaborate with cross-functional teams to deliver proactive service and measurable ROI.

The ideal candidate has 7–10 years in relationship/account management or sales, payments industry experience, and proficiency with CRM systems (Salesforce) and MS Office.

Qualifications

• Bachelor’s Degree preferred.
• 7-10 years of Relationship Management, Client/Account Management and/or Sales experience.
• Payments industry experience.
• Demonstrated ability to create and execute strategy, resolve complex problems, and the ability to work independently.
• Familiarity with CRM systems and practices (e.g. Salesforce).
• Must be highly proficient in Microsoft Excel, Word, and PowerPoint.

Responsibilities

• Building and maintaining relationships with clients, including accountability for performance, profitability, satisfaction, and retention from implementation handoff through end of relationship.
• Predominantly working with the top 10 clients.
• Conducting business reviews to ensure clients are satisfied with products and services.
• Developing and executing strategies to deliver day-to-day service solutions and proactive service solutions to top tier clients.
• Leading a functional area responsible for complex problem solving, identifying and implementing solutions for service trends and client needs.
• Evaluating and defining client account management and engagement structure to ensure effective account management.

Skills

Relationship management

Client/account management

Sales experience

CRM systems

Excel

Word

PowerPoint

Education

Bachelor’s degree preferred

Tools

Salesforce

Job description

REPAY is seeking a results-driven Relationship Manager to deepen strategic client partnerships across top accounts, drive retention, and expand revenue. You will lead account planning, conduct business reviews, and collaborate with cross-functional teams to deliver proactive service and measurable ROI.

The ideal candidate has 7–10 years in relationship/account management or sales, payments industry experience, and proficiency with CRM systems (Salesforce) and MS Office.