Strategic Account Manager, FinTech Payments

REPAY - Realtime Electronic Payments; Fort Worth (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

REPAY (Realtime Electronic Payments) seeks an experienced Account Manager to build strong relationships with customers, connect with executives, and prepare sales reports. You will answer client queries, identify opportunities within existing customers, and liaise with Customer Service and Development teams to improve the overall customer experience.

The role emphasizes strategic thinking, critical problem solving, and the ability to work independently to drive revenue and customer satisfaction

Qualifications

• Bachelor’s degree preferred; 2–4 years of technical account management experience.
• Experience in Mortgage Servicing, Payments, or Financial Services preferred.
• Ability to create and execute strategy, resolve complex problems, and work independently.
• Familiarity with CRM systems and practices (e.g., Salesforce).
• Proficient in Microsoft Excel, Word, and PowerPoint.

Responsibilities

• Act as the lead point of contact for all matters specific to accounts.
• Develop trusted advisor relationships with key accounts and executive sponsors.
• Acquire thorough understanding of key customer needs and requirements.
• Expand relationships by proposing solutions meeting objectives.
• Ensure timely and successful delivery of solutions per customer needs.
• Serve as liaison between customers and internal technical teams.
• Resolve issues and manage complaints to maintain trust.
• Assist with challenging client requests or escalations as needed.
• Maintain client records.

Skills

Account management

Relationship building

Salesforce CRM

Excel

Self-starter

Education

Bachelor’s Degree

Tools

Salesforce

Job description

REPAY (Realtime Electronic Payments) seeks an experienced Account Manager to build strong relationships with customers, connect with executives, and prepare sales reports. You will answer client queries, identify opportunities within existing customers, and liaise with Customer Service and Development teams to improve the overall customer experience.

The role emphasizes strategic thinking, critical problem solving, and the ability to work independently to drive revenue and customer satisfaction