Strategic Accounts Director — Growth & Retention

SBM Management Services, LP; Redmond (WA); On-site; USD 135,000 - 155,000; Full time

Benefits offered by this job

Comprehensive benefits

Equal opportunity employer

Job summary

SBM Management Services, LP is seeking an Account Director to plan, develop, and implement customer strategies aimed at retaining existing business and driving growth within assigned accounts. The role may involve supervising others and coordinating across departments to align with SBM's growth plan.

The position requires a Bachelor’s degree in Business Management or related field with 5–8 years of experience, strong leadership, and willingness to travel to client sites as needed.

Qualifications

• Bachelor’s degree in Business Management, or related field, with 5–8 years of experience.
• Strong leadership and supervisory skills; ability to manage teams and drive results.
• Ability to travel to client sites as needed.

Responsibilities

• Provides direction and develops growth and retention for client programs.
• Reviews research to anticipate competition and market trends and translates customer attitudes into services and relationships.
• Consults with development teams on market requirements and product features.
• Communicates strategies across marketing, operations, communications, sales, and employee satisfaction to the executive team.
• Coordinates and aligns strategy with the corporate growth plan.
• Works with other departments on pricing, positioning, and packaging.
• The ability to drive to various work locations, customer sites, or company facilities may be necessary to perform the essential functions.

Skills

Client relationship management

Strategic planning

Market analysis

Cross-functional collaboration

Communication

Education

Bachelor's degree in Business Management

Job description

SBM Management Services, LP is seeking an Account Director to plan, develop, and implement customer strategies aimed at retaining existing business and driving growth within assigned accounts. The role may involve supervising others and coordinating across departments to align with SBM's growth plan.

The position requires a Bachelor’s degree in Business Management or related field with 5–8 years of experience, strong leadership, and willingness to travel to client sites as needed.