Strategic Account Director — Growth & Retention Leader

SBM Management Services, LP; Austin (TX); On-site; USD 140,000 - 150,000; Full time

Job summary

SBM Management Services, LP in Austin is seeking an Account Director. The role requires travel and focuses on planning, developing, and implementing customer strategies to retain existing business and drive growth within assigned accounts.

The successful candidate will lead client programs, work with development teams on market needs, and coordinate with internal teams to align strategies with SBM's growth plans. Strong leadership and communication skills are essential.

Qualifications

• Bachelor’s degree in Business Management or related field with 5-8 years of experience.
• May require a valid driver’s license.
• Experience planning and implementing customer strategies for retention and growth.

Responsibilities

• Provides direction and develops growth and retention for client programs.
• Reviews research to anticipate competition and market trends and translate customer attitudes of services and relationship
• Consults with development teams on market requirements and product features
• Communicates strategies including marketing, operations, communications, sales, and employee satisfaction from assigned customer to executive team
• Coordinates and aligns strategy with corporate growth plan.
• Works with other departments to help develop relationship with regards to, pricing, positioning, and packaging
• Evaluates and analyzes program results and presents recommendations for changes in strategy

Skills

Leadership

Strategic planning

Communication

Team management

Education

Bachelor’s degree in Business Management or related field with 5-8 years of experience

Valid driver’s license

Job description

SBM Management Services, LP in Austin is seeking an Account Director. The role requires travel and focuses on planning, developing, and implementing customer strategies to retain existing business and drive growth within assigned accounts.

The successful candidate will lead client programs, work with development teams on market needs, and coordinate with internal teams to align strategies with SBM's growth plans. Strong leadership and communication skills are essential.