Strategic Accounts Customer Success Consultant

Granicus; Washington (District of Columbia); On-site; USD 60,600 - 73,000; Full time

Benefits offered by this job

Flexible time off

Health plan options

Paid parental leave

Online learning platforms

Job summary

Granicus, located in Washington, DC, is seeking a Customer Success Consultant – Strategic Accounts (CSC) to enhance the adoption of our SaaS solutions. This role will serve as a strategic advisor, ensuring customer success through strong relationship management and data-driven strategies.

This position allows for remote work with required travel up to 25%. Candidates should possess 3–5 years of related experience and a strong background in customer success or account management.

Qualifications

• 3–5+ years in customer success, account management, or consulting, preferably with enterprise clients.
• Proven ability to manage executive relationships and lead strategic planning conversations.
• Strong analytical skills and comfort with data-driven decision-making.
• Excellent communication, presentation, and interpersonal skills.
• Experience with CRM systems and customer success tools.
• Willingness to travel client sites up to 25% of the time.

Responsibilities

• Serve as a dedicated strategic advisor to a smaller, high-impact book of business.
• Conduct quarterly strategic review meetings with each customer to assess progress.
• Act as the primary point of contact for strategic customers.
• Analyze customer usage data to inform proactive outreach.
• Identify and nurture expansion opportunities through consultative conversations.

Skills

Customer success

Account management

Data-driven decision-making

Communication

CRM systems

Tools

Salesforce

customer success tools

Job description

Granicus, located in Washington, DC, is seeking a Customer Success Consultant – Strategic Accounts (CSC) to enhance the adoption of our SaaS solutions. This role will serve as a strategic advisor, ensuring customer success through strong relationship management and data-driven strategies.

This position allows for remote work with required travel up to 25%. Candidates should possess 3–5 years of related experience and a strong background in customer success or account management.