Remote Strategic Customer Success Consultant

Granicus; United States; Hybrid; USD 60,600 - 73,000; Full time

Benefits offered by this job

Flexible Time Off

Wellbeing Days

Health Plan Options

Paid Parental Leave

401(k) with Company Match

Job summary

Granicus is looking for a Customer Success Consultant to enhance client relationships and drive satisfaction with their SaaS solutions. This role can be based in St. Paul, MN, Denver, CO, Washington, D.C. or remote in the US or Canada.

Your responsibilities will include advising clients, conducting strategic meetings, and providing tailored recommendations. With a focus on relationship management, you will engage deeply with key accounts to foster success.

The position offers a comprehensive benefits package, work-from-home support, and a competitive salary.

Qualifications

• Proven ability to manage executive relationships.
• Experience with customer success management.
• Familiarity with public sector organizations is a plus.

Responsibilities

• Act as a primary contact for strategic customers.
• Conduct quarterly Strategic Review meetings.
• Analyze customer usage data and engagement metrics.

Skills

Customer success experience

Account management

Strong analytical skills

Excellent communication

Education

3–5+ years of experience

Experience with strategic clients

Tools

Salesforce

Customer success tools

Job description

Granicus is looking for a Customer Success Consultant to enhance client relationships and drive satisfaction with their SaaS solutions. This role can be based in St. Paul, MN, Denver, CO, Washington, D.C. or remote in the US or Canada.

Your responsibilities will include advising clients, conducting strategic meetings, and providing tailored recommendations. With a focus on relationship management, you will engage deeply with key accounts to foster success.

The position offers a comprehensive benefits package, work-from-home support, and a competitive salary.