Strategic Accounts Customer Success Leader

Granicus; United States; On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible Time Off

Medical, Dental & Vision Insurance

401(k) plan with matching contributions

Paid Parental Leave

Job summary

Granicus is seeking a Customer Success Consultant for Strategic Accounts, responsible for driving adoption and ensuring long-term success for high-value customers in the Govtech industry. Ideal candidates will have a strong background in customer success or account management. This full-time role offers a competitive salary and comprehensive benefits while fostering an inclusive workplace culture.

Qualifications

• 3–5+ years of experience in customer success, account management, or consulting.
• Proven ability to manage executive relationships.
• Strong analytical skills and comfort with data-driven decision-making.

Responsibilities

• Serve as a dedicated strategic advisor for high-impact customers.
• Conduct quarterly Strategic Review meetings and develop Success Plans.
• Monitor customer health and implement strategies to reduce churn risk.

Skills

Relationship Management

Data Analysis

Communication

Problem Solving

Tools

CRM systems

Job description

Granicus is seeking a Customer Success Consultant for Strategic Accounts, responsible for driving adoption and ensuring long-term success for high-value customers in the Govtech industry. Ideal candidates will have a strong background in customer success or account management. This full-time role offers a competitive salary and comprehensive benefits while fostering an inclusive workplace culture.