Strategic Customer Success Manager - Hybrid (West Coast)

CSC; Logan (UT); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Success Sharing/Bonus/Commission plans

Job summary

CSC is seeking a Customer Success Manager for its Digital Brand Services division in Logan, UT (or Wilmington, DE). This hybrid role requires engaging with Fortune 1000 decision-makers to align business goals with online brand protection strategies.

You will build executive relationships, provide strategic insights, and partner with Sales to drive account plans and growth, with an incentive program for top performers. Apply directly through CSC's careers portal.

Qualifications

• 3+ years B2B Account Management experience.
• Comfort and experience working with B and C-level executives.
• Detail-oriented, multi-tasking in a deadline-driven, dynamic environment.
• Excellent analytical and problem-solving skills.
• Strong negotiation skills and business acumen.

Responsibilities

• Build relationships with B and C-Level Executives to understand goals/KPIs.
• Educate clients about industry developments and their online strategy.
• Provide strategic insights and recommendations for assets managed by CSC.
• Serve as primary contact to ensure requests are completed on time and budget.
• Manage relationships to ensure retention and satisfaction.
• Partner with Sales to develop and execute account plans.
• Identify and develop additional client contacts and new sales leads.
• Provide budget projections and conduct contract negotiations.
• Develop client presentations and Business Reviews using PowerPoint and Excel.
• Maintain notes, leads, quotations, and contracts in CRM.
• Stay up to date on industry news and attend events/webinars.
• Share sales/product knowledge with the team.
• This position includes an incentive program for top performers.

Skills

B2B Account Management

C-Level Communication

Relationship Management

Negotiation

Analytical Skills

Team Collaboration

Tools

Salesforce CRM

Job description

CSC is seeking a Customer Success Manager for its Digital Brand Services division in Logan, UT (or Wilmington, DE). This hybrid role requires engaging with Fortune 1000 decision-makers to align business goals with online brand protection strategies.

You will build executive relationships, provide strategic insights, and partner with Sales to drive account plans and growth, with an incentive program for top performers. Apply directly through CSC's careers portal.