Strategic Account Success Manager – Growth & Advisory

Amazon Inc.; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Amazon Inc. is seeking a Beauty Senior Customer Success Manager to drive growth for our most influential Seller partners. You will craft and execute joint business plans, identify opportunities to expand selection, merchandising, traffic and conversion, and lead operational improvements.

You will manage strategic relationships, act as a trusted advisor, and collaborate cross-functionally to ensure Seller success, program delivery, and ongoing process excellence.

Responsibilities

• Identify and address business input metrics hindering growth; develop and test solutions before scaling
• Analyze data and trends to maximize long-term potential for your Seller portfolio
• Act as a strategic partner—proactively identify opportunities, create tailored recommendations using consultative, out-of-the-box thinking
• Lead business strategy development and long-term account plans, collaborating cross-functionally to drive customer success
• Manage complex account goals where strategy is undefined; balance short-term needs with long-term investment
• Implement and track metrics to measure portfolio success and uncover hidden opportunities
• Build trusted advisor relationships; serve as a business advocate for your Sellers
• Deliver timely, accurate operational support within SLA
• Drive program and CSM satisfaction
• Coordinate cross-functionally to resolve Seller issues quickly and with high quality
• Serve as a consultant with oversight of key strategic activities—escalating and clearing blockers across organizations; advocate as the voice of the customer internally
• Educate Sellers on tools, policies, products, and programs to drive incremental growth, tying recommendations to their specific goals

Job description

Amazon Inc. is seeking a Beauty Senior Customer Success Manager to drive growth for our most influential Seller partners. You will craft and execute joint business plans, identify opportunities to expand selection, merchandising, traffic and conversion, and lead operational improvements.

You will manage strategic relationships, act as a trusted advisor, and collaborate cross-functionally to ensure Seller success, program delivery, and ongoing process excellence.