Senior Strategic Seller Success Manager

Amazon; Arlington (VA); On-site; USD 80,000 - 140,000; Full time

Job summary

Amazon is seeking a Senior Customer Success Manager in Arlington, VA to drive Seller growth and optimize the customer experience. You will own joint business plans with Sellers and implement strategic initiatives to improve selection, merchandising, traffic, and conversions.

You will diagnose data trends, manage complex portfolios, and advocate for the Seller voice across teams, balancing short-term needs with long-term investments. Strong collaboration and leadership are essential for success.

Qualifications

• Bachelor's degree or equivalent required.
• Experience in Sales, Territory Planning, Merchandising, and/or Customer Success or account management.
• Proven ability to exceed sales targets using a consultative approach.
• Experience managing relationships with internal and external stakeholders.
• Proficient in data analysis using Excel (pivot tables, formulas).
• Ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Drive Seller business growth through customized insights and education on tools/products/services.
• Develop and test solutions to improve inputs and outputs driving growth.
• Lead cross-functional account planning with Sellers to meet goals.
• Manage portfolio metrics and track progress against targets.
• Coordinate with partner teams to resolve issues and ensure high-quality service.

Skills

Sales targets

Customer Success

Stakeholder management

Data-driven decision making

Education

Bachelor's degree or equivalent

Accounting qualification or MBA

Tools

Excel

Job description

Amazon is seeking a Senior Customer Success Manager in Arlington, VA to drive Seller growth and optimize the customer experience. You will own joint business plans with Sellers and implement strategic initiatives to improve selection, merchandising, traffic, and conversions.

You will diagnose data trends, manage complex portfolios, and advocate for the Seller voice across teams, balancing short-term needs with long-term investments. Strong collaboration and leadership are essential for success.