Strategic Account CSM: Growth, Insights & Impact

Amazon; New York (NY); In loco; USD 88.000 - 154.000; Tempo pieno

Descrizione del lavoro

Amazon seeks Customer Success Managers for the Strategic Account Services team to shape the program and drive growth for top Sellers and Brands on the Amazon Store. You will own building strategic joint business plans with Sellers, explore opportunities to increase selection, merchandising, traffic and conversions, and manage a pipeline across high-value and transactional accounts.

As a trusted advisor, you will collaborate with senior stakeholders, lead cross-functional initiatives, and

Competenze

• Experience with project management in a fast-paced environment.
• Experience analysing market opportunities and negotiating with customers.
• Proven ability to build strategic relationships across teams and functions.
• Experience using data to inform business decisions and drive growth.
• 4+ years in Buying, Merchandising, Planning or Customer Success/Account Management.

Mansioni

• Drive Seller business growth by providing insights and recommendations.
• Educate on tools, products, and services relevant to the program.
• Deliver a positive experience with the program and exceed goals.
• Lead long-term account planning and strategy development.
• Coordinate cross-functional teams to unblock blockers and optimize processes.
• Communicate status and aggregate themes to stakeholders.

Conoscenze

Project management

Client management

Data analysis

Strategic relationship building

Negotiation

Cross-functional collaboration

Microsoft Excel

Forecasting

Communication

Time management

Formazione

Bachelor's degree or equivalent

Strumenti

Microsoft Excel

MS Office Suite

Oracle BI

Salesforce

Tableau

Descrizione del lavoro

Amazon seeks Customer Success Managers for the Strategic Account Services team to shape the program and drive growth for top Sellers and Brands on the Amazon Store. You will own building strategic joint business plans with Sellers, explore opportunities to increase selection, merchandising, traffic and conversions, and manage a pipeline across high-value and transactional accounts.

As a trusted advisor, you will collaborate with senior stakeholders, lead cross-functional initiatives, and