Strategic Account CSM: Growth & Impact Leader

Amazon; Phoenix (AZ); On-site; USD 80,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking Customer Success Managers in Phoenix, AZ to shape the program and drive growth for Sellers and Brands on the Amazon Store. You will own building and executing strategic joint business plans with Sellers, collaborating to identify optimization opportunities in selection, merchandising, traffic and conversion, and manage a mixed pipeline of high-value and transactional accounts.

You will act as a trusted advisor, delivering insights, managing SLA commitments, and partnering

Qualifications

• Bachelor's degree or equivalent
• Experience analysing market opportunities, engaging and negotiating with customers, and defining new areas of innovation
• Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
• Experience with MS Office Professional Suite, including Microsoft Excel to manipulate and analyze data
• Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions
• Experience managing multiple projects, prioritizing, planning, and managing time
• Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products
• 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.

Responsibilities

• Drive Seller business growth by providing customized insights and recommendations
• Educate on relevant tools, products, and services and deliver a positive program experience
• Analyze data and trends to maximize long-term potential for assigned Sellers
• Lead business strategy development and long-term account planning
• Act as a strategic partner, identify opportunities and present compelling value propositions
• Coordinate cross-functional teams to resolve blockers and improve processes

Skills

Project management

Analytical skills

Relationship building

Time management

Negotiation

Stakeholder communication

Excel

Data analysis

Customer Success

Account management

Education

Bachelor's degree or equivalent

Tools

Oracle BI

Salesforce

Tableau

Job description

Amazon is seeking Customer Success Managers in Phoenix, AZ to shape the program and drive growth for Sellers and Brands on the Amazon Store. You will own building and executing strategic joint business plans with Sellers, collaborating to identify optimization opportunities in selection, merchandising, traffic and conversion, and manage a mixed pipeline of high-value and transactional accounts.

You will act as a trusted advisor, delivering insights, managing SLA commitments, and partnering