Strategic Account CSM: Growth & Insights Leader

Amazon; Seattle (WA); On-site; USD 83,000 - 140,000; Full time

Job summary

Amazon is seeking a Senior Customer Success Manager to shape strategic account growth for top Sellers and Brands on the Amazon Store. You will own joint business plans, collaborate to identify growth opportunities, and build relationships with senior leaders.

This role requires excellent relationship building, data-driven decision making, and the ability to drive cross‑functional initiatives in a fast-paced environment.

Qualifications

• 4+ years of professional experience in Buying, Merchandising, Planning or related Customer Success roles.
• Bachelor's degree or equivalent required.
• Experience analyzing market opportunities, negotiating with customers, and identifying innovations.
• Experience building strategic relationships across teams and functions.
• Proficient in MS Excel for data manipulation and analysis.
• Experience using analysis, reporting, modeling, and forecasting for business decisions.
• Ability to manage multiple projects, prioritize, and meet deadlines.
• Proven track record in growing customer relationships and account adoption.

Responsibilities

• Drive Seller business growth by delivering tailored insights and recommendations.
• Educate customers on relevant tools, products, and services and deliver a positive program experience.
• Analyze data and trends to maximize long-term potential for an assigned Seller portfolio.
• Lead business strategy development and long-term account planning.
• Act as a strategic partner, identifying new opportunities and presenting value propositions.

Skills

Project management

Market analysis

Stakeholder management

Data analysis

Multi-project mgmt

Business insights

Education

Bachelor's degree

Tools

Microsoft Excel

Salesforce

Tableau

Oracle BI

Job description

Amazon is seeking a Senior Customer Success Manager to shape strategic account growth for top Sellers and Brands on the Amazon Store. You will own joint business plans, collaborate to identify growth opportunities, and build relationships with senior leaders.

This role requires excellent relationship building, data-driven decision making, and the ability to drive cross‑functional initiatives in a fast-paced environment.