Senior Strategic Account Success Manager

Amazon Inc.; Arlington (VA); On-site; USD 80,000 - 140,000; Full time

Job summary

Amazon.com Services LLC in Arlington, VA seeks a Senior Customer Success Manager to drive growth for top Sellers with strategic joint business plans and cross-functional collaboration. You will deliver data-driven insights, manage complex accounts, and pursue opportunities to improve selection, merchandising, traffic, and conversion.

The role emphasizes ownership, ambiguity navigation, and delivering high-quality Seller experiences with measurable impact across initiatives.

Qualifications

• Bachelor's degree or equivalent.
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• Experience in Sales, Territory Planning, Merchandising, and/or relevant experience within Customer Success, Account Management, or negotiating, nurturing, and growing customer relationships
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• Experience exceeding sales targets with a consultative, solutions-focused approach or equivalent
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• Experience building and cultivating relationships with internal and external stakeholders
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• Experience in medium to high complexity data analysis using Excel, requiring the use of pivot tables and/or other data manipulation features and formulas
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• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment

Responsibilities

• Identify and action improvements to business input metrics that drive growth and end customer experience.
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• Analyze data and trends to maximize long-term potential for your assigned Seller portfolio.
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• Act as a strategic partner for Sellers. Proactively identify opportunities, create tailored solutions, and present compelling value propositions using a consultative approach.
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• Lead business strategy development and long-term account plans, collaborating cross-functionally with teams and Sellers to drive customer success.
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• Manage and deliver against complex account goals where strategy is undefined. Balance short-term customer needs with longer-term strategic investment.
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• Implement and track metrics to measure portfolio success and quality. Use these to guide work and uncover hidden opportunities.

Skills

Sales experience

Account management

Data analysis

Stakeholder management

Excel pivot tables

Education

Bachelor's degree or equivalent

Tools

Excel

Job description

Amazon.com Services LLC in Arlington, VA seeks a Senior Customer Success Manager to drive growth for top Sellers with strategic joint business plans and cross-functional collaboration. You will deliver data-driven insights, manage complex accounts, and pursue opportunities to improve selection, merchandising, traffic, and conversion.

The role emphasizes ownership, ambiguity navigation, and delivering high-quality Seller experiences with measurable impact across initiatives.