Strategic Account CSM — Growth & Strategy Leader

Amazon; Seattle (WA); On-site; USD 83,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon is seeking Customer Success Managers within the Strategic Account Services organization to shape the program, drive growth for influential Sellers and Brands on the Amazon Store, and deliver high-value insights with relentless operational excellence.

CSMs build joint business plans, manage a pipeline of high-value and transactional accounts, and collaborate with cross-functional teams to deliver Amazon solutions that exceed customer requirements.

Qualifications

• Experience with strong project management skills and the ability to thrive in a fast-paced environment.
• Bachelor's degree or equivalent.
• Experience analysing market opportunities, engaging and negotiating with customers, and defining new areas of innovation.
• Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions.
• Experience with MS Office Professional Suite, including Microsoft Excel to manipulate and analyze data.
• Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions.
• Experience managing multiple projects, prioritizing, planning, and managing time.
• Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products.
• 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.

Responsibilities

• Drive seller business growth by providing customized insights and recommendations, educating on relevant tools, products, and services, and delivering a positive experience with the program.
• Analyze data and trends to maximize long-term potential for an assigned portfolio of Sellers.
• Lead business strategy development and long-term account planning, acting as a strategic partner.
• Proactively identify new opportunities and present compelling value propositions.
• Coordinate cross-functionally to resolve issues quickly and with high quality.

Skills

Project management

Negotiation

Relationship building

Data analysis

Cross-functional collaboration

Communication

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Oracle BI

Salesforce

Tableau

Job description

Amazon is seeking Customer Success Managers within the Strategic Account Services organization to shape the program, drive growth for influential Sellers and Brands on the Amazon Store, and deliver high-value insights with relentless operational excellence.

CSMs build joint business plans, manage a pipeline of high-value and transactional accounts, and collaborate with cross-functional teams to deliver Amazon solutions that exceed customer requirements.