Strategic Account Manager - Tech Client & SLA Lead

Bertelsmann; Denton (AR); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and Dis/

401(k) with company matching

Paid Time Off and holidays

Flexible Spending Accounts

Voluntary benefits (legal/financial,宠物

Employee Assistance Program

Tuition reimbursement and training

Commuter benefits

Employee engagement activities

Job summary

Bertelsmann is seeking an Account Manager to lead a client-facing team and oversee service delivery for a high-tech client. You will manage SLAs, coordinate with internal departments, and drive program scope and improvements to maximize performance and growth.

The role requires a track record in account or program management, strong communication, and the ability to align client expectations with operational output. This is a full-time, on-site position based in the United States.

Qualifications

• Bachelor's degree or equivalent work experience in supply chain or business.
• Minimum 3 years in account/program/customer service management.
• Experience leading a team.
• Strong communication skills.
• Analytical, assertive and able to set priorities.
• Advanced Excel skills preferred.
• Good working knowledge of SAP preferred.

Responsibilities

• Act as key client contact and build relationships with decision makers.
• Ensure SLAs are met and monitored per contract.
• Manage Customer Service Team daily, including coaching and problem solving.
• Oversee financial objectives, invoicing, forecasting and budgeting.
• Coordinate interfaces among internal departments for smooth projects.
• Lead process improvements across the supply chain.
• Participate in weekly/monthly/quarterly business reviews.
• Handle additional duties to ensure an efficient, safe and productive environment.

Education

Bachelor's degree in Supply Chain Management or Business

Tools

Excel

SAP

Job description

Bertelsmann is seeking an Account Manager to lead a client-facing team and oversee service delivery for a high-tech client. You will manage SLAs, coordinate with internal departments, and drive program scope and improvements to maximize performance and growth.

The role requires a track record in account or program management, strong communication, and the ability to align client expectations with operational output. This is a full-time, on-site position based in the United States.