Strategic Account Manager - Client & P&L Lead

Arvato; Texas; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with company matching

Paid Time Off

Flexible Spending Accounts

Employee Assistance Program

Tuition reimbursement

Job summary

Arvato in the United States is hiring a customer relationship–driven Account Manager to lead a team of Customer Service Representatives, own P&L, supervise program execution and manage scope changes for a high‑tech client.

You will maintain strong client relationships, coordinate with internal teams to meet SLAs, drive continuous improvement across the supply chain, and participate in weekly and monthly business reviews to support growth and profitability.

Qualifications

• Bachelor's degree in Supply Chain Management or Business (or comparable work experience)
• Minimum 3 years in Account Management, Program Management, or Customer Service Management
• Experience in managing a team
• Assertive, analytical, and able to establish priorities
• Advanced Excel skills preferred
• Good working knowledge of SAP preferred

Responsibilities

• Act as key client contact and build strong working relations with decision makers
• Ensure SLAs are met and monitored per contractual agreement
• Provide efficient customer service through daily management of the Customer Service Team including motivating, coaching, problem solving, recognizing and rewarding
• Manage financial objectives and reporting including invoicing, forecasting, and budgeting
• Ensure a smooth interface among all internal departments (Service Delivery, IT, Finance, Customs/Trade, Transport and all other operating entities involved) to enable a successful implementation or operation of the agreed scope
• Lead new process development and continuous improvement throughout the supply chain to meet quality standards
• Participate and prepare for weekly/monthly/quarterly Business Reviews to report on day-to-day business, SLAs, and project implementations
• Any additional tasks that may be assigned to ensure an efficient, safe, clean, and goal-oriented work environment

Skills

Account Management

Team Leadership

Customer Service

Education

Bachelor's degree in Supply Chain Management or Business

Tools

Excel

SAP

Job description

Arvato in the United States is hiring a customer relationship–driven Account Manager to lead a team of Customer Service Representatives, own P&L, supervise program execution and manage scope changes for a high‑tech client.

You will maintain strong client relationships, coordinate with internal teams to meet SLAs, drive continuous improvement across the supply chain, and participate in weekly and monthly business reviews to support growth and profitability.