Strategic Account Manager - Client Growth & Ops Lead

Bertelsmann-Jobs; Krum (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life & Disabl

401(k) with company match up to 6%

Paid Time Off and holidays

Flexible Spending Accounts

Employee assistance program

Job summary

Arvato is seeking a customer relationship-driven Account Manager to lead a team of Customer Service Representatives for a high-tech client. You will own P&L, supervise program execution and manage scope changes, ensuring SLAs and client expectations are met.

In this role you will coordinate with Service Delivery, IT, Finance and other teams, drive continuous improvement in the supply chain, and participate in weekly to quarterly business reviews. Strong Excel and SAP skills are preferred.

Qualifications

• Bachelor's degree in supply chain management or business.
• 3+ years of account/program/customer service management.
• Experience leading a team and coordinating cross-functional work.

Responsibilities

• Act as key client contact and maintain relationships with decision makers.
• Ensure SLAs are met and monitored per contract.
• Lead a Customer Service Team, coach staff, and drive performance.
• Manage financial objectives, invoicing, forecasting, and budgeting inputs.
• Coordinate with Service Delivery, IT, Finance, and other entities for successful scope execution.
• Drive process improvements across the supply chain and participate in business reviews.
• Handle additional tasks to ensure efficient, safe, and goal-oriented operations.

Skills

Account management

Program management

Team leadership

Communication

Education

Bachelor's degree in Supply Chain Management

Tools

SAP

Excel

Job description

Arvato is seeking a customer relationship-driven Account Manager to lead a team of Customer Service Representatives for a high-tech client. You will own P&L, supervise program execution and manage scope changes, ensuring SLAs and client expectations are met.

In this role you will coordinate with Service Delivery, IT, Finance and other teams, drive continuous improvement in the supply chain, and participate in weekly to quarterly business reviews. Strong Excel and SAP skills are preferred.