Strategic Account Manager: Client Growth & P&L Lead

Arvato; Denton (TX); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision insurance

401(k) with company match up to 6%

Paid time off and holidays

Flexible spending accounts

Employee assistance program

Tuition reimbursement / training

Résumé du poste

Arvato is seeking a customer relationship-driven Account Manager to oversee services for a high-tech client in Texas. You will lead a team of Customer Service Representatives, manage P&L, and ensure alignment with SLAs and program scope.

Successful candidates will have 3+ years in account or program management, strong communication, and experience leading teams. This role offers growth within a global logistics network and a collaborative work environment.

Qualifications

• Bachelor's degree in Supply Chain Management or Business.
• Minimum 3 years in Account Management, Program Management, or Customer Service Management.
• Experience in leading a team.
• Strong communication and prioritization skills.
• Advanced Excel and SAP knowledge preferred.

Responsabilités

• Act as key client contact and build relationships with decision makers.
• Ensure SLAs are met and monitored per contract.
• Lead Customer Service Team, motivate, coach, and solve issues.
• Manage financial objectives, invoicing, forecasting and budgeting.
• Coordinate between departments to implement the agreed scope.
• Drive process improvements across the supply chain to meet quality standards.
• Prepare for weekly/monthly/quarterly business reviews.
• Take on additional tasks to ensure efficient operations and safety.

Connaissances

Account management

Team leadership

Customer service

Communication skills

Analytical thinking

Formation

Bachelor's degree in SCM/Business

Outils

Excel

SAP

Description du poste

Arvato is seeking a customer relationship-driven Account Manager to oversee services for a high-tech client in Texas. You will lead a team of Customer Service Representatives, manage P&L, and ensure alignment with SLAs and program scope.

Successful candidates will have 3+ years in account or program management, strong communication, and experience leading teams. This role offers growth within a global logistics network and a collaborative work environment.